Semilong Neighbourhood Watch
Community Messages
[NORTHAMPTONSHIRE COMMUNITY MESSAGING - Northamptonshire West - 08.03.10 - Emergency SMS Service 3013]
This is a message from Northamptonshire West Police to all residents.
Emergency SMS (ESMS) is a national and essential service for members of our communities who are unable to use the 999 voice service. It will improve access to the 999 service and is initially aimed at the hearing impaired and speech impaired, whose preferred channel of choice is SMS.
Raising awareness of this service - both within our communities and amongst frontline contact management staff - and getting it right when we are contacted, is critical to improving confidence and trust in the Police Service.
This bulletin provides key information about this important service, with a view to assisting you in raising awareness of ESMS within your organisation and local communities.
Sign up for the Citizen Focus and Neighbourhood Policing Programme Newsletter Download the 999 Emergency SMS Bulletin http://cfnp.npia.police.uk/files/cm_esms_bulletin.pdf
Download the National Contact Management Strategy http://www.npiadocuments.co.uk/NationalContactManagementStrategy.pdf
Download the National Contact Management Principles and Guidance http://www.npiadocuments.co.uk/PrinciplesAndGuidance.pdf
Please pass this message to others who you believe may benefit from this information.
Thank you
Ref: WB/CMS/3013/09
**Northamptonshire Police Contact Details**
Emergency: 999
Dedicated Watch Line: 01604 XXXXXXX
Northamptonshire Police Switchboard: 101
Alternatively Call Crime Stoppers Anonymously: 0800 555 111 |
